Bpo Company In The Philippines – Concentrix leads internal IT business process outsourcing companies by number of employees, followed by Accenture, Teleperformance, Alorica and Sitel Group, according to data from consulting and management firm Property Manager.
In the report, data from Colliers shows that the top five IT-BPOs created 310,000 full-time employees (FTEs), with Concentrix contributing the most at 90,000 FTEs.
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Colliers noted that Concentrix continues to expand and grow despite the challenges of the Covid-19 pandemic.
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Colliers cites a Statista report showing that Concentrix will generate $5.587 billion in revenue in 2021, of which $1.34 billion will come from operations in the Philippines. By 2022, Concentrix expects a tight revenue ratio of $6.365 billion to $6.415 billion.
The second largest BPO employer Accenture employs 72,000 highly skilled professionals. The Dublin-based IT services and consulting firm reported annual revenue of $50.533 billion for fiscal 2021 and $16.6 billion for the third quarter of fiscal 2022, ending May 31, 2022.
Teleperformance, a provider of integrated digital business services and experience management, employs approximately 56,266 local professionals. In 2021, Teleperformance reports consolidated revenue of $8.4 billion.
Alorica, which began operations in the Philippines in 2004 as a CX and BPO management service solutions provider, employs 55,000 FTE. According to online job platform Zippia.com, Alorica’s peak revenue is $2.4 billion in 2021.
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As one of the largest global providers of CX products and solutions, Sitel Group ranks fifth among the largest BPO companies in the Philippines, providing 37,000 full-time jobs. Sitel Group has a global revenue of more than 4 billion dollars in 2021.
In terms of total office space used, Colliers said Concentrix also tops the list, which is unsurprising given that the number of FTEs is increasing year-on-year.
As of the first half of this year, according to Colliers, Concentrix occupies 340,132 square meters of office space in offices in different regions of the country. Accenture has a total office space of 196,290 m2 and Teleperformance has a total office space of 164,650 m2.
Not far away is Alorica with 162,641 m2 of office space and JP Morgan with 102,650 m2 of office space. Just sit back and relax. Let us handle all or part of your business process and enjoy enterprise-class business process outsourcing service. We will support, strengthen and expand your business and reduce your costs! Outsource and scale as you grow. Upgrade your business to maximum RPM and get the most out of it, we have plans for all small and medium businesses. Give us your best efforts and bring success, growth, profit, talent to your business!
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Our experienced customer support agents are managed by true professionals with high quality standards. Our client base includes many international companies specializing in various industries. Our mission is to provide high quality call center software and 24/7 customer support services at low cost.
Take advantage of our call center software offerings and learn how our expert customer support services can improve your business. We understand the importance of a call center software solution that can be tailored specifically to your individual needs. For more information, you can always contact us via live chat or a toll-free call and we will assist you through one of our live agents!
Built from the ground up to achieve the perfect working environment without compromising comfort or practicality. Ample parking, dining and peace for agents to take a break from their screens and spend time with themselves and their colleagues in the office. Lots of washes and tools for non-competitive training for our outsourcing clients.
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Best in class network, system, security, VOIP, WEB engineers to run your business and keep it in top shape. Outsourcing to us will not only keep your business stable and at its best, but also give you the opportunity to grow your business and expand across borders. Freedom, you are in the best hands. Get your advice today.
Are we trusting third parties who can save us today and tomorrow they can drop us in the middle of traffic for some reason? The answer is no. Everything is housed in our data center and built from the ground up to meet and exceed our customers’ standards and requirements. It helps us speed up all processes, tighten our privacy policy and better serve our customers.
A single point of failure is something we always try to avoid, not only at the software and hardware level, but also at the process and service level. Mission-critical applications always require some attention and planning, and it has to be done right. We always do our best for our outsourcing clients and their businesses.
Top class rugged, secure systems to maintain information security as well as for our outsourced customers, implemented with best in class engineers, hardware and also software. Maintaining a safety net for our outsourcing clients has never been an easy task, most of which are overlooked by other competitors in the field. We never take this concept lightly, nor do we take it lightly.
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We’ve been in the call center business for decades, we just love it and do the best. Landing you correctly and intelligently is our mission while maintaining speed and accuracy. Use our experience in this field to help you achieve your goals, we will always advise, recommend, educate and guide you as needed and the decision is always yours my friend.
It takes a lot to stand on your head. We have been leading the call center industry for the past three decades. Anticipating and planning for changes in the industry as well as the latest technologies and trends is not something to be taken seriously and accepting these changes is a real challenge for most people in the industry. We do our best to see what’s coming and get it to you early and properly without disturbing our existing customers.
High availability and technique is key, good HR and supervisor, trainer, hiring right skills is another key. A real management team and CEOs who make sure everything works harmoniously is another important key. We are simply the perfect team in the right place and domain. When scaling from 500 seats to 2000 seats is never a problem and is not a problem.
Again, the word home is the elephant in the room. Where engineering and development skills go hand-in-hand to form one big think tank to execute our long-term plans for both customers, operations and productivity. The idea of relying on another entity to do our work is against our philosophy and standards. We are not a traditional call center. Get your advice today on how to get started.
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Make the most of our inbound VOIP customer service. Cheap inbound rates globally anytime with dedicated and shared agents. Custom IVR and welcome messages with audio clearing and call recording if needed. Your calls are our top priority and your customers are never stuck in the queue, we offer best-in-class service with unmatched speed of response and reporting.
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Best-in-class LiveChat software hosted locally over our secure network. Canned messages, geolocation, file transfer, SSL/TLS, personalization and branding, data mining, ranking, group chats, chat bots, etc. In addition, we offer dedicated LiveChat agents to serve your customers and business 24/7 and increase your sales. Livechat can even be customized to be a subdomain under your company domain. FAQ and ticket system can also be created and customized if you need it.
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