How to Return Costa Sunglasses for Repair
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Hey, fellow shades enthusiasts, we’ve all been there – our trusty Costa sunglasses break, and we’re left wondering what to do. But fear not, my friends, because Costa’s got your back. In this article, we’ll walk you through how to return Costa sunglasses for repair, so you can get your shades back in working order and hit the water (or wherever your adventures take you) in no time.
Before You Begin: Checking Your Warranty
First things first, you’ll want to check if your Costa sunglasses are still under warranty. Costa offers a lifetime warranty on their products, which covers defects in materials and workmanship for the life of the product. If your shades are still under warranty, you can skip to the next section. If not, don’t worry, we’ve got you covered.
What’s Covered Under Warranty
- Defects in materials and workmanship
- Broken or damaged frames, temples, or nose pads
- Defective hinges or screws
- Lens damage (scratches, cracks, etc.)
What’s Not Covered Under Warranty
- Normal wear and tear (i.e., you wore them out from excessive use)
- Damage caused by accidents or misuse
- Lens damage caused by improper cleaning or storage
How to Return Costa Sunglasses for Repair
Okay, so your shades are either under warranty or you’re willing to pay for the repair. Here’s how to return Costa sunglasses for repair:
Step 1: Gather Your Info
- Your name and contact info
- Order number (if you have it)
- Description of the issue
- Photos of the damage (if applicable)
Step 2: Contact Costa’s Customer Service
- Call them at 1-866-348-4261 (Monday – Friday, 8am – 5pm EST)
- Email them at www.costadelmar.com/contact
- Live chat with them on their website (Monday – Friday, 8am – 5pm EST)
Step 3: Get a Return Merchandise Authorization (RMA) Number
- Costa’s customer service team will provide you with an RMA number, which you’ll need to include with your return
- Make sure to write it on the outside of the package, so it’s easy to spot
Step 4: Ship Your Shades Back to Costa
- Use a shipping carrier of your choice (UPS, FedEx, USPS, etc.)
- Make sure to include all the original packaging and accessories
- Send it to:
Costa Sunglasses
Attn: Returns
1069 Justin Ln
Daytona Beach, FL 32124
Cost to Return Your Sunglasses for Repair
- If your shades are under warranty, Costa will cover the cost of the repair and return shipping
- If not, you’ll need to pay for the repair and return shipping (costs vary depending on the type of repair)
How to Return Costa Sunglasses for Repair: Non-Warranty Repairs
If your shades are no longer under warranty, don’t worry, Costa still offers repair services. Here’s how to return Costa sunglasses for repair for non-warranty repairs:
- Contact Costa’s customer service team to get a quote for the repair
- If you’re good with the price, they’ll provide you with an RMA number and instructions on how to proceed
- Follow the same steps as above to ship your shades back to Costa
Frequently Asked Questions
How long does the repair process take?
- Typically 2-4 weeks, depending on the type of repair and the volume of returns
Can I expedite the repair process?
- Yes, for an additional fee, Costa offers expedited repair services (2-day service available)
How do I track my return?
- Once you’ve shipped your shades back to Costa, you can track the status of your return on their website
Conclusion
And there you have it, folks, how to return Costa sunglasses for repair in a nutshell. Whether your shades are under warranty or not, Costa’s got a process in place to get your shades back in working order. So, next time you’re out on the water or hitting the trails, don’t let a broken pair of shades hold you back. Return them to Costa and get back to what matters most – enjoying the great outdoors. How to return Costa sunglasses for repair, made easy.